Refund policy

14-day returns

You may request a return within 14 days after receiving your item. Email support@madebyframeworks.store with your order number and reason for returning.

Items must be unused, in the condition received, and returned with their original packaging. Do not send a return to our registered office or any other address until we have accepted the request and provided return instructions.

Return postage

For a change-of-mind return, the customer pays the return postage. If we provide a prepaid label, its cost will be deducted from the refund. If an item is faulty, damaged, or incorrect, Frameworks will cover reasonable return postage.

Faulty or damaged items

Inspect your order when it arrives and contact us promptly with photographs if it is damaged, defective, or incorrect. We will arrange a replacement, repair, or refund as appropriate.

Exceptions

Products made or personalised specifically for you cannot normally be returned for a change of mind. This does not affect your rights if the item is faulty, damaged, or not as described. Gift cards are non-returnable.

UK and EU cancellation rights

Where statutory cooling-off rights apply, you may notify us that you wish to cancel within 14 days of delivery and return the goods within the following 14 days. Approved refunds include the basic outbound delivery charge where required by law. Enhanced or express delivery costs are not refundable.

Refunds

We will confirm when the return has been inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to display the refund.

Nothing in this policy limits your statutory consumer rights.